Boomerang Sequence Setup Guide

We're excited to help you understand how to set up Sequences using Boomerang fields and conditions.

If you are using an external sequencing tool, these are the custom fields (Contact) that you need to sync between your CRM and tool to ensure smooth automation and efficient outreach.


Custom Fields for Sequences

To set up sequences correctly, ensure your CRM syncs the following custom fields with the external sequencing platform:

Fields to be synced:

  • Is a BR – Identifies whether the contact is tracked as a Boomerang lead.
  • BR Plays – Specifies the type of play related to the contact.
  • Account Type – Helps distinguish whether the contact belongs to a Customer Account or another category.
  • BR Past Relationship – Describes the contact’s past connection with your company (e.g., past user, past champion).
  • BR Additional Context – Provides extra details that can help tailor messaging.
  • BR Past CRM Account – The previous company where the contact was tracked in your CRM.

Sequence Setup Steps

Step 0: Sync Custom Fields

Ensure all the above-mentioned custom fields are synced to your sequencing tool for proper automation.


Step 1: Set Up the Messaging Sequence

Once you share a sample sequence, the Boomerang team will send you a recommended sequence to use for outreach.

  • Implement the provided messaging sequence in your sequencing tool.
  • Ensure that the messaging aligns with Boomerang’s job change playbook.

Step 2: Configure the Sequence with the Correct Trigger Conditions

Set up the sequence so that it only includes the right contacts while excluding irrelevant ones.

Trigger Conditions:

  • Is a BR = True
  • BR Plays DOES NOT CONTAIN "Executive" and "[Open Opp]"
  • Account Type IS NOT EQUAL TO "Customer"

Step 3: Automate the Action - Add to Sequence

Once the trigger conditions are met, the system should automatically:

Add the contact to the sequence

✅ Start outreach based on the recommended messaging

✅ Ensure contacts progress through the sequence based on engagement


Sample Messaging Sequence for Job Change Contacts

Day 1 - Research

  • Look up LinkedIn (individual and company).
  • Analyze past CRM records for possible personalization.
  • Speak to the previous contact owner (optional).

Day 1 - LinkedIn Message

Hi {{first_name}}, this is {{seller_name}} from {{your_company}}. Looking forward to connecting here!


Day 2 - Email

Subject: Question re: {{! Past Company}}

For Relationship Type = Closed Won

Hi {{first_name}}, congratulations on your move from {{past_company}} to {{current_company}}!

We miss working with you at {{past_company}}, but I’m sure {{current_company}} is beyond stoked to have you on their team—congratulations on the move!

My colleague suggested I get in touch with you to explore if we could help you replicate some of the successes that {{past_company}} is seeing at {{current_company}}—looking at your LinkedIn, we already have a few ideas.

Worth a chat?

Thanks,

{{sender.first_name}}

For Relationship Type = Closed Lost

Hi {{first_name}}, congratulations on your move from {{past_company}} to {{current_company}}—I hope you’re settling in well!

Looks like you crossed paths with {{your_company}} back at {{past_company}}—they were evaluating {{your_company}} to {{! Insert Value Prop}}, but it didn’t work out.

A lot has changed on our end since then (and yours even more), but I had a look at {{current_company}}’s LinkedIn and had a few ideas on how we might be able to help.

Any interest in picking up the conversation?

Speak soon,

{{sender.first_name}}


Day 2 - Call + Voicemail


Day 3 - Call + Voicemail


Day 4 - Email

Subject: RE: Question re: {{! Past Company}}

For Relationship Type = Closed Won

Hi {{first_name}}, am I wrong in thinking you were exposed to {{your_company}} back at {{past_company}}?

A quick refresher—we help {{! Insert Value Prop}}.

If you're open to it, I’d love to hear about your experience with the tool and whether you think we’re a good fit with your current goals?

Speak soon,

{{sender.first_name}}

For Relationship Type = Closed Lost

Hi {{first_name}}, am I wrong in thinking you crossed paths with {{your_company}} back when {{past_company}} was evaluating us?

A quick refresher—we help {{! Insert Value Prop}}.

The stars may not have aligned then, but curious if you’d be willing to share your thoughts/feedback from then?

Speak soon,

{{sender.first_name}}

PS: {{! Insert personalized comment or delete}}


Day 6 - Call + Voicemail


Day 7 - Email (Auto)

Subject: RE: Question re: {{! Past Company}}

Thoughts on whether you could see this adding value to your new role, {{first_name}}? Would it be worth connecting with anyone on the team?

Appreciate your help,

{{sender.first_name}}


Day 8 - Call + Voicemail


Day 10 - Email

Subject: Bring {{! Past Company}} into {{! Current Company}}

Hi {{first_name}},

Looking at {{current_company}}’s LinkedIn, it seems that {{! Industry Focus}} is a key focus at {{current_company}}!

The question is, how are you leveraging {{! Insert relevant business need}} to optimize {{! Insert key objective}}?

Open to a short conversation on how we can support {{current_company}}?

Best,

{{sender.first_name}}

Did this answer your question?
😞
😐
🤩